Our Policies
DEPOSITS/PAYMENTS:
A valid credit card or debit card is required to guarantee and pay for your GAMETHRILLA Mobile Game Theater Experience reservation.
A Deposit of $100.00 must be paid to secure a reservation.
You will receive an email to that effect once the reservation confirmed.
Dates cannot be held without either payment or payment arrangement.
Events that are more than 15 miles must book for at least two hours
Events that are more than 30 miles must book for at least three hours
REFUND/CANCELLATION POLICY:
NO REFUND once deposit is made: There will be a ONE TIME ONLY reschedule date of event (pending date is available to accommodate client)
50% REFUND in the event of 2 or 3 hour party reservation being canceled within 72 hrs of your event.
NO REFUND in the event of 2 or 3 hour party reservation being canceled within 24 hrs of your event.
NO REFUND in the event of a cancellation on a HOLIDAY party & SPECIAL EVENTS (no exceptions).
**ALL SALES ARE FINAL**
GAMETHRILLA Mobile Game Theater will make every effort to postpone your event to another date should cancellation be necessary but please make every effort to keep the selected time and date as last minute cancellations will make it very difficult to fill a slot that has been occupied more less than 2 weeks prior to an event.
PRIVACY POLICY:
GAMETHRILLA Mobile Game Theater is committed to protecting your privacy. We use the information we collect on the site to make bookings with GAMETHRILLA Mobile as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 15 miles from our home zip code of 91403. See our Service Area for more information on travel surcharge.
BAD WEATHER:
GAMETHRILLA Mobile Game Theater was designed for all types of weather condition RAIN or SHINE.
SUPERVISED CHILDREN:
GAMETHRILLA Mobile Game Theater does require a parent or responsible adult to be present inside or just outside of the trailer at all times.
FOOD/DRINK:
GAMETHRILLA Mobile Game Theater does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.
ALCOHOL/DRUGS:
You may serve alcohol at a GAMETHRILLA Mobile Game Theater event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the GAMETHRILLA Mobile Game Theater equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
REFUSAL OF SERVICE:
GAMETHRILLA Mobile Game Theater reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.
DAMAGE/INJURY:
GAMETHRILLA Mobile Game Theater or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, GAMETHRILLA Mobile Game Theater reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from theft, the careless or willful damage of same by client’s guests. GAMETHRILLA Mobile Game Theater or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
PICTURES:
While your party is in effect the Game Coach will be taking some pictures of the party from inside the trailer. You will then be able to view these pictures on GAMETHRILLA Mobile Instagram Page. If you do not want our Game Coach taking these pictures or posting them on Instagram please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
GAMETHRILLA Mobile Game Theater:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 50 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
GAMETHRILLA Mobile Game Theater will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please send an Email to sales @ entertainment@gamethrilla.com indicating the game(s) you prefer or let the Game Coach know as soon as you can after he/she gets there. It is also recommended that all clients Email Mobile Video Game Parties with their game requests well before the event.
Booking any party with GAMETHRILLA Mobile Game Theater constitutes your agreement with these policies.